Customer Reviews
Real Reviews & Ratings
Discover authentic experiences from our guests and their satisfaction with our services.
Añade Tu Reseña
This property is beautiful
Let me start by saying this property is beautiful and reflects the Tulum vibe. Although there were a few hiccups at the start, the hosts resolved them quickly and our stay was excellent. Security is very good, with 24/7 front desk. Don’t forget to bring bug spray since you’re in the jungle.
I would definitely recommend this place for a stay in Tulum.
I would definitely recommend this place for a stay in Tulum, we had a great time as a mixed group of couples and singles. The Airbnb was as described. You have to walk on gravel from the entrance to the villa and around the block where the condo is located.
The location is close to a nice neighborhood with lots of great food options. It was very easy to get to and from the airport and around Tulum with the transportation arranged through Concierge.
Perfect Christmas stay at Villa Maya
Perfect Christmas stay at Villa Maya: clean, comfortable, and close to restaurants and beaches. Virginia always responded quickly and offered great recommendations.
Excellent host!
Julien was an excellent host! He responded to our questions quickly and made sure we were comfortable. There were a couple of hiccups, but they were easily resolved. Plenty of great restaurants (breakfast especially), and Julien even gave some recommendations. I definitely recommend it if you like the jungle and don’t mind a few bugs.
Brenda’s house was everything, plus the location was perfect.
Brenda’s house was everything, plus the location was perfect. Brenda was very responsive and informative. The house was beautiful. I definitely recommend it and will be back.
Great place for a larger group!
Great place for a larger group! We enjoyed being able to always make breakfast, having a parking spot, having access to the pools, and a safe place!
We really enjoyed the villa.
We really enjoyed the villa. It was private and cozy and perfect for what we were looking for. The concierge service was fantastic and made it easy to organize activities, food, and transportation. We highly recommend the private chef experience. The food was amazing! We would definitely stay again.
This villa was lovely, just like in the photos.
This villa was lovely, just like in the photos. The villa is secure and the concierge service exceeded our expectations. The villa was about a 2-hour drive from Cancún airport, 20 minutes from the hotel zone, and just know that CASH IS KING (many places don’t accept credit cards, especially taxis). There were a few hiccups with the stove and fridge not working, but someone was there to fix it. Overall, we had a good stay.
Villa Selva was lovely
Villa Selva was lovely, our group of 6 really enjoyed our girls’ trip! 🎉💃🏽
We were just steps away from lots of shops and restaurants and in a secure, gated complex. The only downside was the construction noise from developments in the neighborhood, but other than that, it was paradise. We would visit again!
This place was very nice and perfect for a getaway for six of us.
This place was very nice and perfect for a getaway for six of us. The bedrooms were nice and great, with a good common area where we could all hang out. We felt very safe, since you had to go through a lobby before reaching this villa. Plus, you can walk to some cute cafés, the Jungle Gym, and some nice restaurants.
It was amazing, we had such a great time!
It was amazing, we had such a great time! The owners were attentive and available for any questions. Highly recommended.
This place is exactly like the photos.
This place is exactly like the photos. We were 6 people and had a very comfortable stay, enjoying the pool. The team was amazing, communicating weeks in advance to plan experiences like a yacht, private chef meals, beach club day, and transportation. They delivered groceries on arrival and provided clear instructions for ordering takeout. Check-in and check-out were very easy. I appreciate the excellent communication and support that made our trip easy and fun.
My friends and I had a wonderful stay.
My friends and I had a wonderful stay. The house is just like in the photos, very comfortable and well equipped, with washer/dryer and plenty of towels. The hosts provided a helpful guide, recommendations for Tulum, and a driver for our trips. We also appreciated the grocery delivery service. On our last night there was some noise until morning, but it wasn’t too bothersome. Overall, an excellent experience and we would definitely recommend it.
I would stay here again! I loved it!
I would stay here again! I loved it!
We had a great stay at this villa!
We had an excellent stay at this elegant villa in Tulum! It stood out for its great value for money and location near restaurants and the main road. We really enjoyed the pool, the jacuzzi, and the high-speed wifi. The place was spotless, with modern furniture and a fully equipped kitchen. The host was very attentive and communicative. Definitely a gem in Tulum — highly recommended, and we’ll be back!
Charming place!
Charming place! Clean and spacious, perfect for our group of 8. We found the location easily and check-in was simple.
The host responded to all our questions, gave us excellent recommendations, and helped us with airport transfer service and an amazing private tour. The community has 24/7 security, which made us feel safe. The internet service was strong and reliable. Thanks for a great stay!
This place is amazing! Excellent amenities and incredible service
This place is amazing! Excellent amenities and incredible service from the hosts. They gave us so many recommendations that really helped during our stay, and communication was great! I would totally recommend it and we’ll stay here again when we come back to Tulum! 10 out of 10.
We had an excellent time staying at the Encanto villa.
We had an excellent time staying at Tudor’s house. I was there with my family and we all felt we had enough space with the 4 bedrooms, but also enough space to gather together when we wanted.
I especially appreciated that there was a washing machine, clean drinking water, and a pool! My son didn’t want to leave.
There are many food places within walking distance, and even a small market you can walk to. It was our first stay in Tulum and we’re already planning when we can go back.
We loved our stay and they were able to accommodate us last minute
We loved our stay and they were able to accommodate us last minute. There are several bars and restaurants in the area. It was great that everyone could have their own bed and there were plenty of bathrooms — the TVs had Netflix and the wifi connection was great. So elegant, and the pool was amazing, plus another tub upstairs. I would definitely come back.
This house is great!
This house is great! Close to restaurants, shops, and beaches. It’s super comfortable, I loved the space and it’s very safe. I had great communication with the hosts, they were very helpful and answered all my questions 🙂
I highly recommend staying here, especially if you’re coming with a group.
